The Benefits Of Mystery Shopping
The Benefits of Mystery Shopping
Mystery shopping is the only sure way to evaluate customer feedback concerning your products and services. Mysterious shoppers often visit salons, movie theaters, banks, hotels, restaurants and other businesses to observe staff courtesy, location’s cleanliness and other related issues that may affect the success of your business. It gives mystery shoppers a chance to earn a few bucks. However, it has both its share of advantages and disadvantages.
1. Monetary rewards
Mysterious shoppers earn a certain percentage for all assignments they complete. Also, you can keep the items you bought to complete your assignments. Furthermore, mysterious shopping helps reduce transportation overhead and other related costs.
2. Great flexibility
Another perk of mysterious shopping is that you get the opportunity to work at home, and on your own schedule. Unlike tradition 9-5 jobs, mysterious shopping is flexible as it allows you to work when your assigned restaurant or store is open. Today, most companies in the service, hospitality and retail industry employ online mystery shoppers.
3. Fun and interactive
Those who enjoy shopping will find a great deal of satisfaction by being mysterious shoppers. I am sure you agree with me that visiting retail stores or roaming shopping malls is fun and you are paid for each assignment completed successfully. You may also be required to buy items that were previously too expensive. In simple terms, mysterious shopping is more of a hobby than a job.
4. Customer satisfaction
Mysterious shopping enables companies to identify weakness in business processes. Thereafter, the necessary modifications are made for better customer satisfaction, as well as employee retention. In most cases, mysterious shopping is done to assess customer service and make improvements where it deems fit.
The only drawback of mysterious shopping is that you may be required to buy an expensive product that does not suit your preference.