Benefits of TQM
Total quality management simply refers to techniques used to improve productivity and quality in organization, especially in business. It is a systematic approach designed to enhance performance in all departments, extending to employees and suppliers, as well as customers. Basically, it helps with pre-empting and predicting mistakes that lead to inefficiency.
1. Increases efficiency
The main aim of implementing Total Quality Management in a business is to enhance process efficiency and achieve productivity, by eliminating problems that arise in work systems and processes. It addresses key areas that need modifications, unnecessary tasks, redundant processes, as well as unproductive activities.
2. Encourages customer satisfaction
Another benefit of TQM relates to consumers satisfaction. It therefore aims at identifying the best quality to match consumers’ expectations, improving quality of products and services. By predicting mistakes and problems in work processes, TQM aims to provide quality service to meet customer expectations.
3. Improves organizational development
Total quality management also aim at improving organizational development. It not only focus in making changes in educating employees on the importance of quality, but also strives to prevent mistakes in business processes instead of correcting them. Therefore, implementing TQM in your business will help improve efficiency in production.
4. Flexibility
TQM focus on the creation of departmental teams to encourage knowledge between the departments. These interventions can improve overall organizational development and broadening of skills, resulting in improved performance in all departments. Moreover, this encourages flexibility in maintaining cost competitiveness.
5. Promotes supplier/ customer satisfaction
Another reason of implementing TQM in business processes is that it promotes the principle of internal supplier/ customer satisfaction. For example, the HR branch has the responsibility to settle employees’ requests or queries within a specified time. Additionally, avoidance of errors allows the organization to save time and many, which is then used in other processes.
Implementing TQM is costly for most businesses since it needs to train workers, disrupting production in the process.
