Benefits of OCS
Benefits of OCS
As a business-class present solution and instant messaging, Microsoft OC provides an ideal communications strategy that meets the enterprise communication requirements, thereby ensuring effective connectivity. They help organizations to connect employees, customers, business partners and suppliers, thus encouraging business efficiency. By doing so, organizations can improve employee productivity and cut phone call expenses by integrating presence awareness, data/ web conferencing and instant Messaging.
1. Improve business efficiency
The main benefit of Microsoft OCS is that users can see online presence of other users thus reducing the expenses of phone calls. Also, employees can easily share information and in so doing, reducing the cost and time of travelling to different meetings. Real time communication by OCS using LiveMeeting video/audio (multimedia, PC VoIP and PC) or though file transfer, screen sharing/whiteboard ensures effective exchange of communication between employees. All these features create seamless communication mediums that enhance decision making, customer services, and responsiveness that further improve business productivity and efficiency.
2. Quick decision and response
Distributed businesses can greatly benefit from instant messaging which provides seamless response to queries. In addition, OCS allows better transitions between IM conversations and voice call, thereby allowing efficient online data sharing. This interchange of business information also helps in decision making.
3. Provide Better Service
The main goal of integrated communication mediums is to provide better services to suppliers, business partners, clients and so forth. Quick response to instant queries can be achieved through communication, which is rewarding for the suppliers, business partners, customer etc.
4. Better integration with other organizations
Microsoft OCS allows unified integration with business applications such as Microsoft Office applications and Microsoft Service exchange and Windows share point applications. Cohesion between business applications leads to efficient interchange of information.
Power outage might lead to lose of telephone service. Additionally, problems with Microsoft OCS server may cause voice outage.Benefits of OCS